eCove Software > SUPPORT > FAQ 

FAQ


  

Can we upload all data in the district to a central server?

The eCOVE Reporter is scheduled to be available Spring, 2012. This optional service will let users upload and view data by district set permission levels. Lots of additional features coming.
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If I update to the latest version, will I lose my data?

Computer: No, all data is automatically brought forward into the new version the first time you run eCOVE.



iPad/iPhone/Android: Yes. You must sync eCOVE on the device BEFORE updating either the computer or handheld version. The handheld update WILL ERASE all existing eCOVE data on the handheld.
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Is there a site license? The assistant principal, principal, 2 teacher leaders, and 2 special ed teachers all want to use eCOVE.

No, we don't have site licenses. A site license is one where anyone in the building/district can use the one license and run eCOVE. Site licenses are priced to cover the full potential users, with a discount of course. Because eCOVE can be used by so many different users, the cost of a site license would be fairly high.

A computer license is for one computer , not the user or site -- you can share the computer, but not the license. (Definition: computer is taken to mean desktop computer, or laptop, or netbook). Handheld licenses may not be registered to more than one computer but multiple handheld licenses can be registered to the same computer.

Each device that's used to gather data needs to have its own license key - but that device can be share among multiple users. For example, the special education teachers and aides could check out a single device to gather data when they need to. Only one license is needed for that device.

And we do give significant discounts based on the number of licenses in the entire district, starting with just 5 licenses.
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How do I open your zip files?

1. Save the .zip archive (sent as a file attachment or to be downloaded from a web site) somewhere on your hard disk.
2. Once the .zip file is saved, open the folder you saved it in and double-click on the file.
3. Both Windows and Mac will launch the program that handles .zip files and open the .zip archive.
4. Extract the files from the archive to some place on your hard disk.

If you don't have a program that will open a ZIP file, click here to download the trial version of WinZip.
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I own the Basic Edition. Can I upgrade to one of the Advanced Editions?

Basic Edition owners receive free updates to the Basic Edition, but there is no upgrade path to the Advanced Edition. Volume discounts are calculated separately for the Basic and Advanced versions. That is, the Basic Edition licenses are not included when calculating the volume discount for the Advanced Editions.
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Will eCOVE run on Windows Mobile OS? How about Blackberrys?

Not at this time, but it's under consideration.
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I'm in a university program and need to observe classrooms as an assignment. Is there a discount for students?

There is a student subscription program where students in credit bearing classes can subscribe to any Edition for $25 per year. Contact eCOVE for details.
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